car money

£6 million refunded to customers through Go.Compare car insurance excess refund reward

Go.Compare offers customers £250 free excess refund reward when they purchase car insurance

Go.Compare car insurance has today revealed that over £6 million* has been refunded to customers through its £250 free excess refund reward which has been running since July 2019.

Currently, any customer who has purchased car insurance via Go.Compare is offered £250 free excess refund reward, meaning that customers who then go on to make a claim on their car insurance can claim up to £250 pounds back*.

An excess is almost always included on an insurance policy and this is the amount that needs to be paid up-front if you make a claim on your policy. With car insurance, an excess is usually made up of two parts: compulsory and voluntary. Your insurer sets the compulsory excess and the voluntary excess is the amount you choose to pay on top.

Previously, research from Go.Compare** has revealed that excesses are still a grey area for many policyholders, with 36% of people admitting that they do not know how much the excesses are on their insurance policies. And, for those who had made a claim on an insurance policy, 12% said they did not know that they’d have to pay the excess as part of that claim.

Tom Banks, motoring expert at Go.Compare, commented: “We are thrilled that over £6 million has been refunded to motorists through this offer. Making a claim, for any reason, on an insurance policy is a stressful time and quite often, people don’t realise how much excess they have to pay when they begin the process. So hopefully we can make things a little bit easier by being able to refund £250 on the cost of the claim.

“This offer has been in place since 2019 and continues to get great feedback from our customers and is proving to be a welcome benefit when people need it most.”

The £250 excess cover offer is available to Go.Compare car and home insurance customers on a continued basis. For more information on Go.Compare’s free £250 excess refund reward, please visit:

Contact Information

Rubie Barker

Notes to editors


For further information please contact:

* Between July 2019 and September 2023, £6.2 million in excess protection claims have been paid to Go.Compare car insurance customers.

Full T&Cs on free £250 excess cover:

**Between Jan 4th and Jan 6th 2021, an online survey of 2,071 randomly selected Great British adults was executed by Maru/Blue. For comparison purposes, a probability sample of this size has an estimated margin of error (which measures sampling variability) of +/- 2.1%. The results have been weighted by age, gender, region and social grade to match the population, according to Census data. This is to ensure the sample is representative of the entire adult population of Great Britain. Discrepancies in or between totals are due to rounding.

About Go.Compare

Go.Compare is a comparison website that enables people to compare the costs and features of a wide variety of insurance policies, financial products and energy tariffs.

It does not charge people to use its services and does not accept advertising or sponsored listings, so all product comparisons are unbiased. Go.Compare makes its money through fees paid by the providers of products that appear on its various comparison services when a customer buys through the site.

When it launched in 2006, it was the first comparison site to focus on displaying policy details rather than just listing prices, with the aim of helping people to make better-informed decisions when buying their insurance. It is this approach to comparing products that secured the company an invitation to join the British Insurance Brokers’ Association (BIBA) in 2008, and it is still the only comparison site to be a member of this organisation.

Go.Compare has remained dedicated to helping people choose the most appropriate products rather than just the cheapest and works with Defaqto, the independent financial researcher, to integrate additional policy information into a number of its insurance comparison services. This allows people to compare up to an extra 30 features of cover.

Go.Compare is part of Future Plc and is authorised and regulated by the Financial Conduct Authority (FCA).

More information can be found here or here