Georgie Frost, consumer advocate at GoCompare, gives advice to those affected:
“The collapse of Danish airline Primera, comes almost a year to the day since the collapse of Monarch airlines sparked Britain's biggest ever peacetime repatriation. Now we have news of another airline going belly up leaving customers stranded and out of pocket, and staff without jobs.
“For those stranded abroad, the Civil Aviation Authority (CAA) is urging those expecting return flights to the UK with the operator to make fresh arrangements home.
“Anyone yet to travel who has booked a Primera flight through a travel agent, the ATOL protection scheme may cover you for a refund. If you booked the flight directly, unfortunately you won’t be covered.
“These customers may be able to claim a refund via their credit card company but also, if they have Scheduled Airline Failure Insurance (SAFI) as part of their travel insurance policy they will be able to claim on that for the cost of the flights and for other holiday expenses up to the maximum claim limit as specified on the policy. Customers with travel insurance should contact their insurer for further guidance.
“While this is another blow to passenger confidence in the travel industry, it’s also a reminder to anyone planning a trip abroad to get appropriate travel cover.
"When GoCompare analysed the Defaqto matrix, out of 1032 annual multi-trip policies, 617 don't cover for financial failure, while 415 policies offer a maximum sum insured up to £4,000 or more, so this feature is becoming more commonplace.
"Make sure you check the T&Cs properly, that the policy is right for you, that holidays are ATOL protected and that you at least pay the deposit with a credit card if it is over £100 to benefit from the protection afforded by Section 75 of the Consumer Credit Act.
Further information can be found on the CAA’s dedicated website:
The following guides from GoCompare also give useful information to customers affected:
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For further information please contact:
Anders Nilsson 01633 654054 / Martyn John 01633 654725 / Louisa Marsden 01633 655132
Gordon, Jason or Liz at MAW Communications on 01603 505 845
Keep up-to-date with GoCompare on Twitter; @GoCompare
Notes to editors:
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