Go.Compare offers guidance for travellers impacted by air traffic control failure
With all outbound flights in the UK affected by a technical issue with air traffic control, Go.Compare Travel is offering guidance for those who have been impacted.
Rhys Jones, Go.Compare’s travel expert, says:
“If your flight has been delayed or cancelled due to today's air traffic control outage, your first port of call will be with your airline as they have a duty of care to look after you.
“If you are stuck at an airport, your airline or holiday package provider should be keeping you informed and helping to secure suitable accommodation if you are delayed for an extended amount of time. If you are struggling to get hold of your travel provider or airline, it's important that you keep hold of any receipts for meals or any additional costs, as you could be able to claim these back at a later date.
“When it comes to travel insurance cover for incidents such as this, some policies may cover these kinds of delays/cancellations, but the level of cover may vary depending on the length of the delay and the policy that you have taken out, for instance, some policies may cover for delays of up to 12 hours while others would only cover you if you have been delayed for 24 hours or more.
“You might also be able to make a claim on your travel insurance policy for costs associated with missed connections, but again that will depend on the compensation from your airline as they should refund the flight costs.
“If you bought a package holiday with a travel agent or tour operator, then you should also be covered under ATOL or ABTA protection, and again, your holiday provider should be your first port of call. However, if you book your flights and accommodation separately, then you may not have this type of protection.
“Whilst many people will be facing long delays as a result of this technical fault, you shouldn’t have to lose out financially as there are rules and regulations in place to protect those who have been affected.”
For more information visit here: https://www.gocompare.com/travel-insurance/guide/travel-disruption-cover/
Contact Information
Rubie Barker
Notes to editors
For further information please contact:
Lynsey Walden or Kath Chadwick at Go.compare on lynsey.walden@gocompare.com or kathryn.chadwick@gocompare.com.
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When it launched in 2006, it was the first comparison site to focus on displaying policy details rather than just listing prices, with the aim of helping people to make better-informed decisions when buying their insurance. It is this approach to comparing products that secured the company an invitation to join the British Insurance Brokers’ Association (BIBA) in 2008, and it is still the only comparison site to be a member of this organisation.
Go.Compare has remained dedicated to helping people choose the most appropriate products rather than just the cheapest and works with Defaqto, the independent financial researcher, to integrate additional policy information into a number of its insurance comparison services. This allows people to compare up to an extra 30 features of cover.
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